Hope Clinic Moves into New Facility, Receives Top National Recognition‏

Baylor Scott & White Health-affiliated Hope Clinic Moves into New Facility, Receives Top National Recognition

Open house, ribbon cutting, tours Friday, April 17, 11 a.m.
GARLAND, Texas (April 15, 2015) – Hope Clinic in Garland has a lot to celebrate these days. The 501(c)(3) non-profit, faith-based organization has been providing medical care and resources for Garland’s medically indigent since 2002, operating out of small, overcrowded quarters. In 2011, Hope Clinic entered into an agreement to collaborate with HealthTexas Provider Network (HTPN), a Baylor Scott & White Health affiliate, in connection with the operation of the clinic where services are provided to patients. The clinic was recently moved into a newly renovated location that more than doubles patient-care space.
Adding to the excitement, the clinic received the National Committee for Quality Assurance (NCQA) Level 3 recognition as a patient-centered medical home — the NCQA’s top certification.
“Hope Clinic works with HealthTexas Provider Network to serve almost 2,000 poor, economically disadvantaged patients who have no payment sources — and care is delivered to that population on par with full-pay clinics,” said Carl Couch, MD, president of Baylor Scott & White Quality Alliance and a member of the Hope Clinic board of directors.
Hope Clinic and HTPN will show off the new location at 800 South 6th Street and celebrate the NCQA Level 3 recognition at a ribbon cutting ceremony, open house and tours of the location at 11 a.m. Friday, April 17.  The public is invited to attend.
“It’s been an exciting time,” said Jenny Williams, executive director of Hope Clinic. “These are ‘gold star’ accomplishments for us. Over the years, we’ve developed a strong working relationship with Baylor Medical Center at Garland and HealthTexas Provider Network.”
Baylor Scott & White Health and HTPN operate the Baylor Community Care program, consisting of eight primary care clinics, including the Hope Clinic location, and supporting programs targeting underserved Dallas-Fort Worth patients.
“The wonderful part about this program is that it’s a charitable program,” said Williams.  “That qualifies patients at 200 percent of the federal poverty level, which means they don’t pay anything for medical care. We do ask for donations for medical services provided.” Patients must also be uninsured to qualify for services.
From primary care to chronic disease management and prescription assistance programs, from behavioral health care to spiritual care, the clinic assists those most in need. Last year, prescription assistance totaled $500,000. Under a new arrangement with North Texas Food Bank, clinic patients with dietary restrictions are able to obtain food boxes designed for those with diabetes and heart disease.
The clinic has 13 paid staff, including full-time and part-time physicians, supported by a network of 48 volunteer physicians who provide medical care across a number of specialties. Donations and a cadre of 80 volunteers, including physicians, support its operation.
Hope Clinic has many friends like MEDCO Construction, the BSWH affiliate that renovated the new location. MEDCO helped defray construction costs by obtaining in-kind donations of building materials, greatly reducing construction costs. Thanks to its friends and as the result of a successful capital campaign, the clinic moved into its new location free of debt. 
“Hope Clinic is all about giving back,” said Williams. “The patients served deserve this commitment to quality. Providing charitable medical care is not about enabling people. Poverty opens up a multitude of needs. We give patients the necessary tools and resources, equipping them to move forward in life.”
About the Baylor Community Care Program
Supported by HealthTexas Provider Network (HTPN) and Baylor Scott & White Health,  the Baylor Community Care program designs, implements, and operates innovative strategies that increase access to health services, provide quality care and improve health outcomes for medically underserved populations served by HTPN and other BSWH affiliates. The Baylor Community Care strategy includes a network of HTPN-operated or managed primary care clinics and supporting programs that target underserved patients from the community and BSWH hospitals following discharge.  Today, BSWH and HTPN operate eight Baylor Community Care clinics across the Dallas/Fort Worth Metroplex, including Baylor Family Medicine at Worth Street, Baylor Community Care at Garland, Baylor Community Care at Fort Worth, Diabetes Health and Wellness Institute Family Health Center, City Square Clinic, Irving Interfaith Clinic, Hope Clinic of Garland, and Avenue F. Family Health Center.  More than 14 full-time equivalent physicians and nurse practitioners provide care to nearly 8,500 underserved patients at these locations.  Seven of the eight clinics have achieved the top NCQA certification as a Patient-Centered Medical Home and all of the clinics participate in HTPN’s quality improvement efforts around preventive health services, diabetes management and patient satisfaction programs.
About Baylor Scott & White Health
Baylor Scott & White Health, the organization formed from the 2013 merger between Baylor Health Care System and Scott & White Healthcare, is today the largest not-for-profit health care system in the state of Texas. With total assets of $9 billion* and serving a population larger than the state of Virginia, Baylor Scott & White Health has the vision and resources to provide its patients continued quality care while creating a model system for a dramatically changing health care environment. The organization now includes 49 hospitals, more than 800 access points, more than 5,800 active physicians, 35,000 employees and the Scott & White Health Plan. For More Information visit: